Global internet outages drop 24% in mid-April

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This weekly feature from S&P Global Market Intelligence, in conjunction with internet service monitoring firm ThousandEyes, aims to give remote workers insight into internet service disruptions.

The number of internet outages worldwide fell 24% to 219 the week of April 16, according to data from ThousandEyes, a network monitoring service owned by Cisco Systems Inc.

Disruptions in the United States fell 20% to 84 from 105 the previous week, accounting for 38% of all global outages.

ThousandEyes detected two notable outages the previous week, both of which occurred on April 20.

Grid transit provider Hurricane Electric LLC faced an outage that impacted downstream partners and customers in Hong Kong, as well as the United States and nine other countries. The disruption was centered on nodes in Ashburn, Virginia; Chicago; Minneapolis; New York City; and LA. The 29-minute outage, which spanned four occurrences over an hour and 25-minute period, was resolved around 2:15 a.m. ET.

US-based cloud service provider Internap Holding LLC experienced an outage that affected customers and downstream partners in the US and Canada. The 26-minute disruption, centered on the Chicago nodes, cleared around 5:05 a.m. ET.

Global collaboration app outages for the week of April 16 fell 67% to eight, including three in the US

Global business hour outages rose 2 percentage points to 43%, while the US metric fell 6 percentage points to 31%. In Europe, the Middle East and Africa, business hour disruptions increased by 6 percentage points to 59%. These outages in the Asia-Pacific region increased by 3 percentage points to 43%.

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